Airline Delay Information

7 of us were delayed by Air Canada due to scheduled maintenance, causing us to miss the welcome banquet, Here is the form for submitting a claim:

Air Canada Delay - Claim Form

Here is there response so far:

A key definition is whether the delay was in the Airlones control. Here is the definition:

Within the airline's control

Situations within an airline's control usually happen because of commercial decisions an airline makes in its day-to-day operations. These could include staffing issues and decisions to consolidate flights because of low demand. 

Disruptions due to scheduled maintenance (including any work to address issues found during that maintenance) are also considered within the airline's control.

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